Stanza Living Hiring Customer Associate-Generalist

From 1 to 5 year(s) of experience
₹ 3,00,000 - 5,00,000 P.A.

Job Description

Roles and Responsibilities


This candidate will be the part of central CX team and will be collaborating with cross functional teams

(Ops/Sales/Projects/Food/Housekeeping etc) to drive the complaint resolution TAT and will own the SLA violated

(escalated cases) cases for the assigned city.

The objective of this role is, to reduce the consumer complaints by identifying the process gaps proactively and

working with relevant teams and driving the complaint resolution TAT and CSAT

This candidate will be working closely with cross functional teams (City level/Central) closely to identify the

process gaps proactively and will do the RCA which would help to design the long-term solutions.

Lead/participate in maintenance of standard processes and new process releases and drive the adherence

Should be able to analyse the data to identify the repeated issues and how can we solve the issues structurally

and should be able to recommend the new processes if current structure is not efficient.

Handling escalated cases and providing insights, Capturing the VOCs and sharing with leadership for next course

of action

Will have to visit and operate from multiple properties in the assigned city

Required Skills Experience/Other details: -

Minimum 4 years of experience in Operations

should have managed escalations

should have very good exposure of working with cross functional teams

Bias for action is key to success for this role, should be able to deliver results and recommend the solutions

proactively


Interested candidates can share their resume to below mentioned

email id,Siddiqiya.khanam@stanzaliving.com or call@8147232977


Note English is mandatory with other Regional Languages,


Open Position- Bangalore, Pune, Delhi, Chennai, Hyderabad, Ahmedabad


War room: 3 (Upto 7 LPA)

Generalist : 18 (3-4.5 LPA)

Role:Customer Service

Salary: 3,00,000 - 5,00,000 P.A.

Industry:Travel & Tourism

Functional Area:Customer Success, Service & Operations

Role Category:Customer Success, Service & Operations - Other

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Stanza Living

WWW.STANZALIVING.COM

Company Info
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View Contact Details+

Contact Company:Stanza Living

Address:SECOND FLOOR, 210/C- 1/1, AMBER TOWER, COMMERCIAL COMPLEX, AZADPUR, New Delhi, NEW DELHI, Delhi, India

Reference Id:CX Associate-Generalist