Roles and Responsibilities
- The candidate should have an overall experience of 4-7 years and should be working as Team Lead (minimum 2 years) ..
in any e-commerce customer experience quality/process improvement teams (In-house/outsourced).
- The candidate should have driven CX metrics CSAT%, Reopen, high ageing reduction, SLA%, etc., these are the primary metrics for this role.
- She/he should have worked with cross-functional teams in previous roles and should have driven the customer experience improvement initiatives.
- Good understanding of SOPs, Loop Closure and Resolution; should identify proactively the broken SOPs/processes to share with CX design team for changes.
- She/he should be able to handle escalated cases and resolve the customer concerns with cross-functional teams.
- The candidate needs to drive the customer obsession culture with the help of property managers will be meeting the residents and will capture the VOCs for process improvement.
- Ability to assess customer sentiments at all stages during the communication, to take the lead proactively in escalating an issue on behalf of the customer.
- This role is to work from the property in the allocated location
- The candidate should be a Graduate
Role:Team Leader -(Technical)
Salary: 4,00,000 - 6,00,000 P.A.
Employment Type:Full Time, Permanent
Stanza Living is Indias largest and fastest-growing tech-enabled managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India. We have a full-stack business model that focuses on design, development and delivery of daily living solutions tailored to the young consumers’ lifestyle. From smartly-planned residences, host of amenities and services for hassle-free living to exclusive community engagement programs – everything is seamlessly integrated through technology to ensure the highest consumer delight.
Today, we are:
India’s largest managed accommodation company with over 50,000 beds under management across 16 cities
Most capitalized player in the managed accommodation space, backed by global marquee investors – Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners
Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn
LinkedIn Top Startup to Work for - 2019
Contact Company:Dtwelve Spaces
Address:54-55,GROUND FLOOR,,BAGH DEWAR,FATEHPURI, NEW DELHI, Delhi, India