Hiring – City Operations Manager/city Head – Hyderabad

Job description

Hi,

We are Hiring for City Head ! Interested candidates can mail the resume / CV at Siddiqiya.khanam@stanzaliving.com or Call @8147232977

Job description

• City Operations Manager will be responsible for the smooth functioning of all services that define customer experience at the residences.
• City Operations Manager will also be responsible to build and train the ground operations team who will be the face of Stanza in front of students.
• Own the P&L for all residences in the city and drive overall profitability by keeping a strong control over costs
• Own NPS scores for the city and run projects to drive customer experience.
• Hire Residence Captains and Micromarket Managers, and train them to manage the overall operations of each residence.
• Oversee delivery of various services including food, hospitality, internet, laundry, and security to drive maximum customer experience
• Build and grow best-in-class partner network across services; Monitor processes and improve service quality provided by different partners to ensure internal service level targets are met.
• Define the day-to-day responsibilities of the team, set up reporting structure and monitor metrics on a regular basis.
• Implement new tools created by the Technology team and drive usage.
• Conduct onboarding and regular training of the field ops team

Required Candidate profile

Required Candidate profile

• Should be from the QSR / Retail background.
• Should have managed multiple outlets.
• Should be ready to travel within the city.

Note-Regional language is must

• Interested candidates can mail the resume / CV at Siddiiqya.Khanam@stanzaliving.com Or Call @8147232977 Please fill Below google form for a quick Access.
• https://docs.google.com/forms/d/1pYRY20cDVxGiEOd-Yv3tdWS6jAq-7va-XnN9WVSLHSU/edit