CityOperations Manager will be responsible for the smooth functioning of all services that define customer experience at the residences.CityOperations Manager will also be responsible to build and train the groundoperationsteam who will be the face of Stanza in front of students.
Own the P&L for all residences in thecityand drive overall profitability by keeping a strong control over costs
Own NPS scores for thecityand run projects to drive customer experience.
Hire Residence Captains and Micromarket Managers, and train them to manage the overalloperationsof each residence.
Oversee delivery of various services including food, hospitality, internet, laundry, and security to drive maximum customer experience
Build and grow best-in-class partner network across services; Monitor processes and improve service quality provided by different partners to ensure internal service level targets are met.
Define the day-to-day responsibilities of the team, set up reporting structure and monitor metrics ona regular basis.
Implement new tools created by the Technology team and drive usage.Conduct onboarding and regular training of the field ops team
Salary: INR 10,00,000 - 15,00,000 PA.
Role Category:Food & Beverage
Desired Candidate Profile
Dtwelve Spaces Pvt Ltd
Contact Company:Dtwelve Spaces Pvt Ltd
Reference Id:City HYD