City Head- Hyderabad

7 - 12 Years

Job Description

CityOperations Manager will be responsible for the smooth functioning of all services that define customer experience at the residences.CityOperations Manager will also be responsible to build and train the groundoperationsteam who will be the face of Stanza in front of students.

Own the P&L for all residences in thecityand drive overall profitability by keeping a strong control over costs

Own NPS scores for thecityand run projects to drive customer experience.

Hire Residence Captains and Micromarket Managers, and train them to manage the overalloperationsof each residence.

Oversee delivery of various services including food, hospitality, internet, laundry, and security to drive maximum customer experience

Build and grow best-in-class partner network across services; Monitor processes and improve service quality provided by different partners to ensure internal service level targets are met.

Define the day-to-day responsibilities of the team, set up reporting structure and monitor metrics ona regular basis.

Implement new tools created by the Technology team and drive usage.

Conduct onboarding and regular training of the field ops team

Salary: INR 10,00,000 - 15,00,000 PA.

Industry:Travel / Hotels / Restaurants / Airlines / Railways

Functional Area:Hotels, Restaurants

Role Category:Food & Beverage

Role:General Manager


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Dtwelve Spaces Pvt Ltd

India's largest student living brand, Stanza Living is a tech-enabled concept which is reimagining student housing in India by transforming it into an experience product, in-line with evolved hospitality sectors like hotels and serviced apartments. Stanza Living currently operates world-class student residences across Delhi NCR, Bengaluru, Indore, Vadodra, Pune, Hyderabad, Chennai and Dehradun, through an experienced, 750+ strong national and regional team. In just 24 months since inception, the company has grown 20x, and has an inventory of 15,000+ beds across India and is on an aggressive growth path, targeting 1,00,000 beds pan-India by 2021.
View Contact Details+

Recruiter Name:Sangeetha

Contact Company:Dtwelve Spaces Pvt Ltd

Reference Id:City HYD